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5. User Experience [clear filter]
Monday, February 23
 

10:00am

Web-scale Discovery Tools and the Backgrounding of Government Information
Web-scale discovery tools have opened up new realms of discovery for libraries and their electronic resources. However, government information is being short-changed and backgrounded in these tools. Find out why this is happening, the diagnostic tests to show that this is so, and what we can do about it.

Speakers
avatar for Christopher C. Brown

Christopher C. Brown

Reference Technology Integration Librarian, University of Denver
University of Denver, Main Library


Monday February 23, 2015 10:00am - 10:45am
Room 105
  • Online Conference Status Online

10:00am

The Big Discovery Panel: The Good, The Bad and the Ugly
Join us as we review the state of the discovery systems market today. Our panel features power users of the four major vended products, alongside adopters of two prominent open source projects and the creator of an innovative home grown solution. During the 90 minute session we will analyze and discuss issues related to cost, implementation, support, customizability, central indexes and much more.

Speakers
avatar for Cheryl Cuillier

Cheryl Cuillier

Open Education Librarian, University of Arizona
I lead the Libraries' open educational resource (OER) initiatives.
avatar for Christopher Kowalczyk

Christopher Kowalczyk

Idaho State University
EM

Esther Medina De León

Assistant Librarian, Texas Tech University Library
Texas Tech University Library
avatar for Esther Onega

Esther Onega

Senior Project Manager for Alderman Renovation, University of Virginia Library
Ms. Onega has worked at the UVA Library since 1997, in a variety of librarian and project management positions. She received her MLS from University of Maryland and her Project Management certificate from the University of Virginia. Her strengths include a thorough knowledge of the... Read More →
avatar for Christopher Spalding

Christopher Spalding

Head, Library Core Services, Emory University
avatar for J Curtis Thacker

J Curtis Thacker

Director of Discovery Systems, Brigham Young University
avatar for Sharon Wiles-Young

Sharon Wiles-Young

Director of Library Access Services, Lehigh University
Lehigh University Libraries, FOLIO, OLE, VuFind discovery layer, ILL and Acquisitions service models and workflows, Library Services in general


Monday February 23, 2015 10:00am - 11:45am
Room 204

2:15pm

Better linking by our bootstraps
Though OpenURL is a NISO standard, link resolvers are effectively "black boxes" to librarians. Proprietary link building and metadata scrubbing algorithms provide competitive advantage to product development and disincentivise information sharing. However a discussion of the kinds of information valuable to troubleshooting can be applied across all products.

Speakers

Monday February 23, 2015 2:15pm - 2:30pm
Room 301
  • Online Conference Status Online

2:30pm

Is it enough to just teach the discovery layer?
Is there a way to use evidence based methods to make informed decisions on the promotion of electronic resources in an instructional setting? An engineering librarian uses citation analysis to see if Summon was up to the challenge of replacing engineering subject databases in a course guest lecture.

Speakers
avatar for May Yan

May Yan

ER Discovery & Access Librarian, Ryerson University Library


Monday February 23, 2015 2:30pm - 2:45pm
Room 103
  • Online Conference Status Online

3:15pm

Meeting Users Where They Are : ReadCube Trial at University of Kentucky
The University of Kentucky adopted ReadCube as a way for users to access Nature content at point of need. The University limited this year long trial to Nature journals with the highest turnaways. This presentation will cover the results of the trial and next steps.

Speakers
avatar for Kate Seago

Kate Seago

Director of Acquisitions, University of Kentucky
The University of Kentucky is in the process of migrating to Alma, so we are looking at all of our workflows and how to take best advantage of what Alma and Primo offer.


Monday February 23, 2015 3:15pm - 4:00pm
Room 105
  • Online Conference Status Online

3:15pm

Un-marketing E-resources: Moving from Hard Selling to Relationship Building
Libraries use the term to describe e-resource promotion. Marketing, however, implies a one-way push of information that may seem irrelevant or objectionable to users. The concept of reframes the conversation around relationship-building whereby libraries listen, engage, build trust, identify user needs, and introduce e-resources more naturally.

Speakers
KO

Kirsten Ostergaard

Montana State University
avatar for Doralyn Rossmann

Doralyn Rossmann

Head of Digital Library Initiatives, Montana State University
Academic Librarian, CC-Certificate Facilitator, recent participant in the Open Textbook Network's Open Educational Resources certificate program. Curious about the role of certificates in the open movement. Let's talk!


Monday February 23, 2015 3:15pm - 4:00pm
Room 204

4:15pm

Accessibility in E-Resource Acquisitions
This session challenges the library community to implement profession-wide change based on proposals in a 2012 Association for Research Libraries (ARL) report on print disabilities. Participants will learn about the Americans with Disabilities Act, issues specfic to print disabilities and e-resources, and how to take action locally and as a profession.

Speakers
KO

Kirsten Ostergaard

Montana State University
avatar for Doralyn Rossmann

Doralyn Rossmann

Head of Digital Library Initiatives, Montana State University
Academic Librarian, CC-Certificate Facilitator, recent participant in the Open Textbook Network's Open Educational Resources certificate program. Curious about the role of certificates in the open movement. Let's talk!


Monday February 23, 2015 4:15pm - 5:00pm
Room 203
 
Tuesday, February 24
 

8:45am

Discovery, Analysis, and Shaping the User Experience
Does user behavior differ based on discovery service platform or institutional size? This session will present data from mixed-methods analyses of EBSCO and ProQuest discovery tools at large and small academic libraries. Focus will be placed on how usage and usability data can shape information literacy and influence discovery development.

Speakers
avatar for Tracy Gilmore

Tracy Gilmore

Collections Assessment Librarian, Virginia Tech
Tracy Gilmore is the Collections Assessment Librarian at Virginia Tech University Libraries. She coordinates assessment activities and strategies for developing the library’s digital collections. Her current research interests include discovery service usability, usage, and acc... Read More →
avatar for Angie Pusnik

Angie Pusnik

Digital User Experience Librarian, Indiana University Kokomo
Angie (Thorpe) Pusnik is the Digital User Experience Librarian at Indiana University Kokomo, a position she has held since 2011. She leads the continued development of the library’s electronic resources and web presence. She has published and presented original research on discovery... Read More →


Tuesday February 24, 2015 8:45am - 9:30am
Salon A/B

8:45am

Libraries of the Future Changing Workflows and Systems to Serve the User
Grand Valley State is meeting the expectations of its patrons with innovative practices ranging from demand-driven acquisition (DDA) and design of a physical space with the end-user in mind. At the same time, Johnson County Community College is moving to a cloud-based library services platform and subsequently changing library workflows, staff procedures and ultimately the research process. The future of e-resource management will be discussed along with how integrated library services can provide efficient workflows that streamline delivery to the researcher and empower the patron to decide.

Speakers
avatar for Ms. Michelle D'Couto, BSE Chemical Engineering

Ms. Michelle D'Couto, BSE Chemical Engineering

Senior Product Manager, ProQuest
MF

Michael Frisbie

Library Specialist, Johnson County Community College
Johnson County Community College
avatar for Judi Guzzy

Judi Guzzy

Librarian, Johnson County Community College
Johnson County Community College


Tuesday February 24, 2015 8:45am - 9:30am
Room 301
  • Online Conference Status Online

8:45am

Measure Twice, Cut Once: Taking the Time for User Research in Your Redesign Project
Your library's website is the keystone of your online environment and the prospect of redesigning it is exciting. Although user research may feel like a time consuming and daunting task, we'll explore why it's essential to the redesign process and how to make the it manageable for your team.

Speakers
avatar for Lisa Gayhart

Lisa Gayhart

User Experience Librarian, University of Toronto Libraries
University of Toronto Libraries


Tuesday February 24, 2015 8:45am - 9:30am
Room 103
  • Online Conference Status Online

9:45am

BrowZine: The power of e-journal browsing. Sponsored session by Third Iron.
Attend this session to see a live demonstration of BrowZine, discover why researchers find BrowZine to be an indispensable service, and learn about upcoming initiatives (including BrowZine for the web).

BrowZine: a personalized “reading room” in your office and anywhere you go! Browsing and reading journals is just as important to the research process as searching for and retrieving articles but virtually all library services focus solely on search. Hundreds of libraries from countries across the globe are using BrowZine to recover the browsing experience, and thus, provide an entirely new way for patrons to find, use, and stay current with their library’s e-journals.

Speakers
avatar for Hayley Harris

Hayley Harris

Account Executive, Third Iron
Hayley grew-up in Minnesota, was a State Champion Alpine Skier, and graduated from St. Olaf College with a B.A. in English Secondary Education with Coaching Certification. During her "Junior Year Abroad" at Lancaster University in England, she met her husband. Hayley has been... Read More →



Tuesday February 24, 2015 9:45am - 10:30am
Room 104

10:45am

Did We Forget Something? The Need to Improve Linking at the Core of the Library's Discovery Strategy
For end-users, linking remains the single biggest point of failure in the research process which undermines library investments in e-resources and discovery services. Panelists will discuss the latest advances in linking technology, strategies that have improved access to discovered content, and share experiences with usability tests around linking.

Speakers
avatar for Jesse Koennecke

Jesse Koennecke

Director, Acquisitions & E-Resource Licensing Services, Cornell University
Ask me about Battledecks@ER&L!
avatar for Jacquie Samples

Jacquie Samples

Head, Metadata & Discovery Strategy Department, Duke University Libraries
Jacquie Samples is Head of the Metadata & Discovery Strategy Department in the Technical Services Division at Duke University Libraries. Prior to that, she was the team lead for Electronic Resources & Serials Cataloging from 2011 to 2016. Previously, she worked at North Carolina... Read More →


Tuesday February 24, 2015 10:45am - 11:30am
Room 204

10:45am

Undergraduates' Academic Reading Format Preferences - Electronic or Print
Findings are presented from a survey of academic reading format preferences and behaviors among 390 undergraduates at UCLA conducted in spring 2014. Students acknowledge they learn better using print, but factors including cost, convenience, complexity and importance impact their actual behaviors. An audience discussion of the broader implications will ensue.

Speakers
DM

Diane Mizrachi, Ph.D.

University of California, Los Angeles


Tuesday February 24, 2015 10:45am - 11:30am
Salon A/B

1:15pm

Everything is Different: Easing the Pain of a Resource Transition
Users expect favorite electronic resources to be a permanent part of a library's collection, and are surprised when libraries cut or change what they license. This presentation will share the challenges NC LIVE encountered when communicating a major change to the consortium's resource lineup, and strategies to ease these transitions.

Speakers

Tuesday February 24, 2015 1:15pm - 1:30pm
Room 105
  • Online Conference Status Online

3:15pm

Faculty and student experience of streaming video
What challenges face faculty and students when they use online video in the classroom or for research? What is most important and what would improve their experience? This presentation shares interesting and surprising findings and results from user testing and other market intelligence on the user experience of online video.

Speakers
avatar for Elisabeth Leonard

Elisabeth Leonard

Executive Market Research Manager, SAGE
Elisabeth Leonard is the Executive Market Research Manager at SAGE, where she leads the investigation of market trends and runds SAGE's library advisory boards. Leonard comes to SAGE from Western Carolina University where she was the Associate Dean for Library Services for the last... Read More →


Tuesday February 24, 2015 3:15pm - 4:00pm
Room 301
  • Online Conference Status Online

3:15pm

Re-evaluating and Promoting Discovery Services
As an early adopter of discovery solutions, the University of Houston is familiar with the challenges and opportunities libraries face in meeting/satisfying user expectations/needs. Hear about their two evaluation and implementation experiences, managing evolving evaluation criteria and marketing discovery solutions to library users.

Speakers
avatar for Andrew French

Andrew French

Director of Sales Operations, Ex Libris
avatar for Richard Guajardo

Richard Guajardo

Head of Resource Discovery Systems, University of Houston
Richard Guajardo is Head of Resource Discovery Systems at the University of Houston. He provides oversight for electronic resources management, discovery tools, and the library services platform. He is currently on the 2017 NASIG Conference Planning Committee and is vice-chair of... Read More →


Tuesday February 24, 2015 3:15pm - 4:00pm
Room 105
  • Online Conference Status Online

4:15pm

Making e-books discoverable at Multnomah County Library
See what Multnomah County Library is doing to make e-books more discoverable. Learn about some of the ways that MCL evaluates and enhances vendor records before adding them to the local catalog. Get tips on Bibliocommons settings and integrations that improve the user experience with e-books in your catalog.

Speakers
avatar for Erica Findley

Erica Findley

Cataloging/Metadata Librarian, Multnomah County Library
SM

Sandy Macke

Catalog and Metadata Administrator


Tuesday February 24, 2015 4:15pm - 5:00pm
Room 103
  • Online Conference Status Online
 
Wednesday, February 25
 

8:30am

Best User Experience Practices of Libraries with Exceptionally High Mobile Usage
What strategic practices are libraries with exceptionally high mobile device traffic (relative to total online traffic) undertaking to best serve library users visiting via mobile devices? This presentation will include a year-over-year analysis of aggregated mobile usage data of one discovery service from 2012-2014, as well as insights of best practices in serving mobile users by libraries with exceptionally high mobile usage.

Speakers
avatar for Megan Hurst, MFA, MLIS

Megan Hurst, MFA, MLIS

Director, SaaS Product Management: Researcher Workflow, EBSCO Information Services
EBSCO Information Services


Wednesday February 25, 2015 8:30am - 9:15am
Room 204

8:30am

Relevance Ranking A Critical Aspect of
Relevance ranking connects researchers to the information they are seeking. Relevance ranking is essential and integral to discovery, along with speed, ease of use and reliability. Discover the factors that impact relevance ranking algorithms and learn how relevance ranking is continuously improved to generate results that best match users' queries.

Speakers

Wednesday February 25, 2015 8:30am - 9:15am
Salon E
  • Online Conference Status Online

9:40am

A License Is Not Enough! Marketing techniques to increase e-resource usage among a target audience
Penn State University Libraries obtained a subscription to Anatomy.TV by Primal Pictures in 2013. One year later, we found that the usage was abysmal. This short talk focuses on our 3-month campaign to promote this e-resource, including our target audience, marketing tools and techniques, and assessment of the campaign's impact.

Speakers
avatar for Lauren Kime, MLIS

Lauren Kime, MLIS

Collection Access Librarian, Penn State Hershey Harrell Health Sciences Library
I saved Latin. What did you ever do?


Wednesday February 25, 2015 9:40am - 9:55am
Room 204

10:00am

Building Accessible Collections One Compliance Review at a Time
In response to a state audit, the University requires all EIT purchases to undergo an extensive review process to determine if the proposed purchases meet the requirements for accessibility. To this end, the compliance review process was implemented and an exhaustive review of all electronic holdings was completed.

Speakers
TN

Trina Nolen

Acquisitions Librarian, Lamar University
Lamar University


Wednesday February 25, 2015 10:00am - 10:45am
Salon E
  • Online Conference Status Online

10:00am

Discovery Systems: Building A Better User Experience
As more academic libraries are implementing discovery systems, what can we do as librarians to make sure they best meet our users' needs? This panel-style session features three presenters representing diverse institutions who will discuss their recent discovery implementations, with a focus on marketing and assessing the user experience.

Moderators
avatar for Kelsey Brett

Kelsey Brett

Discovery Systems Librarian, University of Houston Libraries
Discovery Systems Librarian at the University of Houston

Speakers
MF

Michael Fernandez

University of Mary Washington
KO

Kirsten Ostergaard

Montana State University


Wednesday February 25, 2015 10:00am - 10:45am
Room 204

1:00pm

Post-Conference Workshop 2: Measuring User Satisfaction and Gathering Feedback: How to Do It?
To best provide library services that meet user needs, librarians are increasingly asked to follow a formal feedback-gathering process that collects accurate and actionable data to inform decision making. A home-grown survey can be a valuable tool in gathering satisfaction data but poorly constructed survey questions are all too common. Poorly written survey questions not only confuse respondents but also lead to substantial measurement error and misleading results. This half-day workshop will focus on how to construct survey questions that produce meaningful results that are valid and reliable. The instructor will review elements of survey process and introduce different types of survey questions, followed by a class activities to evaluate less-than-ideal survey questions and to develop survey items. This workshop is designed to be a beginner level course for those who are interested in participating assessment activities in libraries and information centers.

Speakers
avatar for Nisa Bakkalbasi

Nisa Bakkalbasi

Assessment Coordinator, Columbia University
Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries. Prior to joining Columbia University, Nisa was the Director of Planning and Assessment at James Madison University, and held a series of positions at Yale University Libraries. She has also taught courses... Read More →


Wednesday February 25, 2015 1:00pm - 5:00pm
Salon B