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Monday, February 23 • 2:30pm - 2:45pm
Trouble Ticket Systems: Help or Hindrance?

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Librarians rely on trouble-ticket systems to communicate issues to vendors. Best practices are needed on both sides of the interchange. Reporting complete information, branding, the nature of responses, interface usability, plus other subtle factors can make transactions more efficient and successful. Interpersonal qualities of the interaction(s) can influence results.

Speakers
avatar for Margaret Hogarth, MLIS, MS

Margaret Hogarth, MLIS, MS

Environmental Studies, The Claremont Colleges Library


Monday February 23, 2015 2:30pm - 2:45pm
Room 301
  • Online Conference Status Online

Attendees (45)