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Tuesday, February 24 • 1:15pm - 1:30pm
Everything is Different: Easing the Pain of a Resource Transition

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Users expect favorite electronic resources to be a permanent part of a library's collection, and are surprised when libraries cut or change what they license. This presentation will share the challenges NC LIVE encountered when communicating a major change to the consortium's resource lineup, and strategies to ease these transitions.
Speakers
avatar for Heather Greer Klein

Heather Greer Klein

Member Services Coordinator, NC LIVE
I manage member library services for NC LIVE, a consortium of 201 North Carolina academic and public libraries. I love to talk about library consortia, customer service, vendor relations, resource transitions, and everything that goes into supporting library staff.

Tuesday February 24, 2015 1:15pm - 1:30pm
Room 105
  5. User Experience
  • Online Conference Status Online

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