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Tuesday, February 24 • 1:30pm - 1:45pm
Serials renewal cycle doing it the SMU (A different U) way!

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In 2013, SMU Libraries developed evaluation criteria and drafted Service Level Agreements between the Libraries and selected serials subscription agents. This provided the means to measure agent performance and allowed the Libraries to transform practices around the serials renewal cycle which resulted in improved service levels and cost savings.

avatar for Heng Kai Leong

Heng Kai Leong

Electronic Resources, Licensing and Subscriptions Librarian, Singapore Management University

Tuesday February 24, 2015 1:30pm - 1:45pm CST
Room 105
  4. External Relationships
  • Online Conference Status Online

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