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Conference Survey - Short overall survey for the ER&L 2015 Conference.

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Wednesday, February 25 • 1:00pm - 5:00pm
Post-Conference Workshop 2: Measuring User Satisfaction and Gathering Feedback: How to Do It?

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To best provide library services that meet user needs, librarians are increasingly asked to follow a formal feedback-gathering process that collects accurate and actionable data to inform decision making. A home-grown survey can be a valuable tool in gathering satisfaction data but poorly constructed survey questions are all too common. Poorly written survey questions not only confuse respondents but also lead to substantial measurement error and misleading results. This half-day workshop will focus on how to construct survey questions that produce meaningful results that are valid and reliable. The instructor will review elements of survey process and introduce different types of survey questions, followed by a class activities to evaluate less-than-ideal survey questions and to develop survey items. This workshop is designed to be a beginner level course for those who are interested in participating assessment activities in libraries and information centers.

Speakers
avatar for Nisa Bakkalbasi

Nisa Bakkalbasi

Assessment Coordinator, Columbia University
Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries. Prior to joining Columbia University, Nisa was the Director of Planning and Assessment at James Madison University, and held a series of positions at Yale University Libraries. She has also taught courses at the Information and Library Science Department at the Southern Connecticut State University. Nisa is a member of the ARL Library Assessment Conference... Read More →


Wednesday February 25, 2015 1:00pm - 5:00pm
Salon B

Attendees (9)