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Wednesday, February 25 • 1:00pm - 5:00pm
The Discovery Ecosystem: Upgrading the User Experience

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Many libraries promote web-scale discovery systems as the primary access point to their content. These systems, such as Summon, EBSCO Discovery Service, and Primo, deliver more seamless access to more content, and from more desperate than previously possible. Yet, do they really deliver a quality user experience?Discovery services exist in a complex online environment and must play nicely with the library website, embedded search forms, local library catalogs and user accounts, OpenURL resolvers, and interlibrary loan and local library accounts. Our workshop examines user experience across all of these systems. We aim to make the workshop vendor agnostic with a focus on solutions that can be applied in most vendor systems and on locally-controlled websites. We will begin with a review of existing usability studies and explore usability testing methods that can be implemented at participants' home institutions. Data is worthless unless it is actionable, and so we will dive into interpreting results of a usability study, turning data into ideas for improvement, and manipulating discovery systems to implement changes. The workshop includes exercises for participants to draft a usability test they can apply in their library to assess the usability one or more aspect of their discovery environment.

avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Librarian, University of Arizona
Usability testing, content strategy, strategic planning, project management
avatar for Athena Hoeppner

Athena Hoeppner

Discovery Services Librarian, University of Central Florida
So, I have this idea that we, collectively, and I mean ALL libraries, need to create ubiquitous tool to connect people everywhere to library content they can use. I'm the eResources Librarian at the University of Central Florida. I've bounced around the academic library for 20... Read More →
avatar for Kristian Serrano

Kristian Serrano

Lead Web Developer, Emory University
avatar for Christopher Spalding

Christopher Spalding

Head, Library Core Services, Emory University

Wednesday February 25, 2015 1:00pm - 5:00pm
Room 301

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