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Check out these free recorded sessions from ER&L 2015:

Monday, February 23 • 2:15pm - 3:00pm
Short Talks: ERM Topics

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This ERMS-themed session is comprised of three 15-minute, peer-reviewed ERL short talks. In ERL short talk sessions, presenters will change every 15 minutes (after an individual presentation and brief QA period.)
[Moderator: Jennifer Bazeley, Miami University]
Title: Better linking by our bootstraps
Though OpenURL is a NISO standard, link resolvers are effectively "black boxes" to librarians. Proprietary link building and metadata scrubbing algorithms provide competitive advantage to product development and disincentivise information sharing. However a discussion of the kinds of information valuable to troubleshooting can be applied across all products.
Title: Trouble Ticket Systems: Help or Hindrance?
Librarians rely on trouble-ticket systems to communicate issues to vendors. Best practices are needed on both sides of the interchange. Reporting complete information, branding, the nature of responses, interface usability, plus other subtle factors can make transactions more efficient and successful. Interpersonal qualities of the interaction(s) can influence results.
Title: Creating a Blueprint for Managing E-Resources: Be Prepared for Retirements
The presenters will discuss preparing staff and library administrators when there are retirements or unexpected vacancies in e-resources management leadership positions. A for managing the responsibilities of the vacant position on an interim basis will be discussed, using NASIG Core Competencies and the electronic resources life cycle.


Gayle Baker

Professor/Electronic Resources Coordinator, University of Tennessee Libraries
University of Tennessee Libraries
avatar for Margaret Hogarth

Margaret Hogarth

Resource & Acquisition Team Leader, Claremont Colleges Library
Margaret Hogarth is the Information Resources Acquisitions Team Leader at the Claremont Colleges Library, where she works with electronic resources, acquisitions and STEM-related services. She has an MLIS from California State University, San Jose and a Masters in Environmental Studies... Read More →
avatar for Micheline Westfall

Micheline Westfall

University of Tennessee

Monday February 23, 2015 2:15pm - 3:00pm
Room 301
  • Online Conference Status Online

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